AI Visibility Tracker

Terms of Service

The short version: you buy the app once and it’s yours; it runs entirely on your computer; your data is stored on your computer and is your responsibility; AI answers are measured, not guaranteed. The details follow.

Last updated 2026-07-30

1. Agreement

These terms are an agreement between you and Questera Marketing ("we", "us") covering the AI Visibility Tracker desktop application and this website. By purchasing, downloading or using the app you accept them. If you don’t agree, don’t use the app — and if you already bought it, contact support@questera.ai.

By downloading, installing, or using the AI Visibility Tracker application — the macOS .dmg or the Windows installer — you agree to these Terms of Service. The Windows installer is not yet code-signed: Windows SmartScreen will show a "Windows protected your PC" warning on first run, which you can proceed past via More info → Run anyway. We are in the process of completing code signing for Windows; this warning will be removed once it's in place.

2. The product

AI Visibility Tracker is a desktop application for macOS or Windows (10/11, 64-bit) that measures how often AI assistants cite your brand on prompts you define. It is sold as a one-time purchase with free updates across version 1.x. A 7-day free trial is available once per email address — reinstalling resumes the original trial rather than starting a new one. After the trial the app locks until a licence is activated.

3. Your licence

  • One purchase grants a personal, non-transferable licence identified by your purchase email, usable on one computer at a time. The licence is not tied to a platform: it covers macOS and Windows equally.
  • You may move the licence between your computers yourself: activate on the new computer and the licence moves there, releasing the old one. This is limited to two moves per rolling 30 days — contact support if you need another.
  • You may use the app for your own brands or your clients’ brands, including commercial use.
  • You may not resell, sublicense, share activation credentials, or reverse-engineer the app, except where law expressly permits.
  • Activation and occasional licence re-checks require an internet connection; between checks the licence verifies offline. A single failed check changes nothing, but if no check succeeds for 14 days the app asks you to reconnect before it will run again.
  • If a licence is abused (for example resold or shared at scale), we may revoke it after contacting you at your purchase email. We will never revoke a licence for ordinary personal or commercial use as described above.

4. Purchases, trial & refunds

Payments are processed by Stripe; we never see or store your card details. The 7-day trial exists so you can evaluate the app fully before paying — please use it. If something is wrong with your purchase, email support@questera.ai and we’ll make it right; refunds are handled case by case within 14 days of purchase.

Launch pricing (a discounted price for an announced number of initial customers) is honored at the price you actually paid; later price changes never affect an existing licence.

5. Your data, your machine, your responsibility

The app is local-first by design: your projects, prompts, results, reports and API keys are stored in a local database on YOUR computer, using your disk space. Nothing the app collects or produces is transmitted to us, and we could not recover it for you if lost.

You are solely responsible for the storage, security and backup of that data, for the free disk space the app needs, and for the machine it runs on. We are not responsible or liable for any loss of data stored on your device.

6. Third-party services and API costs

The app calls AI providers (such as OpenRouter and the engines it routes to) using API keys you supply. Your use of those providers is governed by their terms, and their API charges are billed to you by them directly. The app includes cost previews and budget caps as a courtesy, but you remain responsible for all charges on your own API accounts.

7. No guarantees about AI answers

The app measures publicly available AI answers. We do not control what any AI assistant says, and we make no promise that your visibility, citations or rankings will improve. Measurements are samples of inherently variable systems and may differ from what any individual user sees.

8. Warranty disclaimer & liability

The app and website are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. To the maximum extent permitted by law, our total liability for any claim arising from the app or these terms is limited to the amount you paid for your licence. We are not liable for indirect, incidental or consequential damages, including lost profits or lost data.

9. Changes

We may update these terms as the product evolves; the "last updated" date above changes when we do. Material changes will be noted on this page. Continuing to use the app after a change means you accept the updated terms.

10. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. Any dispute arising from these terms or the app will be handled in the state or federal courts located in Delaware, and both sides consent to their jurisdiction. If a court finds any part of these terms unenforceable, the rest remains in effect.

11. Contact

Questions about these terms: support@questera.ai.

Questions? support@questera.ai